Policy - 03 Student Protection


Key Principles

  • The welfare of the students is paramount.
  • Students on Pamoja Education courses are (by law) “children” and covered by Child Protection Legislation* and other relevant legislation such as Health and Safety and Discrimination.
  • All students, whatever their age, culture, disability, gender, language, racial origin, religious belief and/or sexual identity, have the right to protection from abuse and right to be treated equally and with respect.
  • All Pamoja Education personnel** have the responsibility to report any concerns about student safety and welfare.
  • All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.
  • Anyone suspected of inappropriate behaviour or conduct may face investigative and disciplinary proceedings and possible criminal action.

* For the purposes of Pamoja Education policies and procedures, all young people attending Pamoja Education courses will be referred to as ‘students’ (as opposed to ‘child’ or ‘children’) and all Pamoja Education student protection policies and codes of practice cover all students, regardless of their age (i.e. whether under the age of 18 or not).

** For the purposes of this policy and code of practice ‘All Pamoja Education personnel’ is deemed to be anyone who is contracted either directly or indirectly, paid or unpaid to work/interact with any students undertaking courses with Pamoja Education. This is inclusive of all Pamoja Education employees and contracted teaching staff and any other individual who will have access to work with the students during the courses.


Principles and requirements to achieve and promote best practice in student protection                                

Pamoja Education commits to:-

  • Undertake comprehensive recruitment screening and selection to ensure that all Pamoja Education personnel are carefully selected and vetted for suitability to work with students.
  • Provide comprehensive induction and training to all Pamoja Education personnel to ensure they understand what is required of them to ensure that the safety, welfare and wellbeing of students is maintained at all times.
  • Investigate any allegation, suspicion, notification or concern relating to the welfare and safety of a student/s ensuring that all investigations are taken seriously and responded to swiftly.
  • Report to the appropriate authorities, any claim relating to the potential safety or abuse of a student (in line with Pamoja Education Student Protection reporting procedure: Student Welfare Alert and Report Control Form).
  • Protect Pamoja Education personnel, as far as is practically possible, from false allegations being made against them.   


Student Protection Codes of Practice - All Pamoja Education Personnel

All Pamoja Education personnel are required to adhere to the following student protection best practice guidelines to help create a positive and safe environment for students:-

Pamoja Education personnel:-

  • Are required to comply with any requests made by Pamoja Education relating to student protection vetting, including:-
    • Providing proof of identity
    • Providing proof of eligibility to work in the UK (or other relevant country of work)
    • Being verified through country specific Criminal Records Bureau (CRB) checks
    • Providing two referees who will be asked, in their opinion and to the best of their knowledge, whether the specified individual is safe to work with students
  • Are required to attend mandatory training and induction sessions including those that specifically cover student protection codes of practice.
  • Are required to ensure that student personal details (such as names, addresses, dates of birth) are kept confidential prior to, during and after the courses and specifically should not be disclosed to any third party.
  • Agree to be subject to potential investigative proceedings and/or criminal proceedings in the event of any suspected or reported inappropriate behaviour in the context of student protection. In this event, Pamoja Education personnel are required to comply with all internal and/or external procedures.
  • Are required to read and sign one copy of this policy and code of practice to confirm their commitment to adhere to all the principles and practices set out within these documents.
  • Demonstrate exemplary behaviour in order to promote the welfare of students and to reduce the likelihood of allegations being made.
  • Value and respect all students and their backgrounds and treat all students equally and with dignity.
  • Treat all students equally, and with respect and dignity regardless of their age, culture, disability, gender, language, racial origin, religious beliefs and/or sexual identity.
  • Build balanced relationships based on mutual trust and establish/maintain an environment where students feel secure and are encouraged to talk.
  • Remember that those who abuse students can be of any age (even other students), gender, ethnic background or class, and it is important not to allow personal preconceptions about people to prevent any concerns being raised.
  • Always work in an open environment (e.g. avoiding private or unobserved one to one situations) and encourage open communication. For this reason we ask that all live sessions held with students online are recorded and archived using the standard organizational webinar tool. Ensure that students know that they can approach any Pamoja Education member of staff if they are worried or have any concerns and know that they will be fairly listened to.
  • Give enthusiastic and constructive feedback rather than negative criticism.
  • Recognise the needs and capacities of students – avoiding excessive and unrealistic demands.
  • Report any concerns, suspicions of abuse or potential risks/hazards (including self-harm) immediately to the appropriate member of Pamoja Education personnel, as documented in the student protection reporting procedure.
  • Monitor and review compliance with student protection procedures to check that good practice is followed at all times.


Pamoja Education personnel must not:-

  • Make suggestive or inappropriate remarks to or about a student, that maybe be interpreted as bullying, discriminative, racist or sexist (even if they are intended in fun).
  • Allow students to use inappropriate language (including of a sexual nature) unchallenged.
  • Fail to act upon and record any allegations made by a student.

This list is not intended to be exhaustive, but instead gives a number of clear examples of behaviour which are not permissible.

Students aged 21 or over

  • All student registrations over 21 will be approved by the Principal and HR before Pamoja Education will accept the student onto the course.
  • Any student aged 21 or over, may be required to provide a criminal records check, or equivalent, from their country of residence.
  • All students who are enrolled in a course that will include a practical component involving working with other children must provide a criminal record check before they will be permitted to register for any course.


Student Protection Policy Reporting Procedure Code of Practice 

In the event of any allegation, suspicion, notification or concern relating to the health, safety and welfare of any student/s, or in the event that a student suggests or makes an allegation of abuse, Pamoja Education personnel are required to adhere to the Pamoja Education Reporting Inappropriate Behaviour Standard Operating Procedures.


Related Articles: -

Policy - Student Welfare Alert and Report

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